Refund & Cancellation Policy
Last updated: October 2026 • Governing Rules: Consumer Protection (E-Commerce) Rules, 2020
CraftEgon CCS provides corporate secretarial, regulatory compliance, and statutory documentation infrastructure under Indian corporate law. In compliance with the Advocates Act, 1961 and Bar Council of India regulations, CraftEgon CCS does not provide courtroom appearances, tribunal advocacy, or contentious litigation representation before the NCLT, ITAT, or High Courts. Formal legal representation and tribunal pleadings must be conducted by independent practicing advocates engaged directly on a separate vakalatnama.
1. Professional Retainer & Subscription Cancellation
Professional fees paid for secretarial retainers, Compliance OS software subscriptions, tax structuring, or corporate document drafting are non-refundable once assignment scheduling, legal drafting, or dedicated professional hours have commenced. If a cancellation request is submitted in writing prior to the initiation of professional drafting, a refund may be processed subject to a 10% administrative gateway deduction.
2. Non-Refundable Statutory Government Outlays
Government filing fees, official MCA/RoC challans, stamp duty payments remitted to state revenue departments, Trade Marks Registry statutory fees, and GST portal challans remitted on behalf of clients are strictly non-refundable under all circumstances once generated by official government gateways.
3. Refund Processing Timeline
Approved refunds are credited back to the original source bank account or credit instrument within 5 to 7 business days in accordance with Reserve Bank of India (RBI) payment gateway settlement guidelines.